A free model, born in the field

This model comes from dozens of interventions in businesses and organizations over the past months: training sessions, team workshops, leadership coaching. From one to the next, the same picture kept coming back. AI was already there, people felt more productive, and lead times had not moved.

I thought it was a question of maturity or training. It was a question of focus: AI was working, but not where the service was stuck.

Sébastien Bélisle has led the Carrefour jeunesse-emploi d’Abitibi-Ouest for 25 years and has taught strategic leadership in the Executive MBA at the Université du Québec en Abitibi-Témiscamingue for 13 years.

Co-founder of KODRA Conseil, he has trained more than 1,300 people in AI since 2024 and publishes the Humains Augmentés newsletter. He still refuses the title of expert: he sees himself as a trainer who experiments every day.

KODRA Conseil helps organizations solve complex problems through collective intelligence, and use AI to focus on what matters: people.

AI Mapping is offered freely. To go further (full diagnosis, flow layer workshop, training), KODRA is here.

kodra.ca

AI Mapping is released under the Creative Commons Attribution-ShareAlike 4.0 license (CC BY-SA 4.0). You may copy, print, translate and adapt it, including for commercial purposes, on two conditions: credit the source and share your adaptations under the same license.

It is a new approach. Its pieces have proven themselves separately: the service blueprint (Shostack, 1984), the Theory of Constraints (Goldratt, 1984), failure demand (Seddon, 2003), value stream mapping (Martin and Osterling, 2013) and the service design process (Stickdorn et al., 2018). Combining them to decide where to place AI is, to our knowledge, new. We document every project to refine it.

Read the CC BY-SA 4.0 license

The model is presented in detail in the reference article: where it comes from, how it works, and what it does not solve.

Article

• Shostack, G. L. (1984). Designing services that deliver. Harvard Business Review, 62(1), 133-139.
• Goldratt, E. M. and Cox, J. (1984). The Goal. Great Barrington (MA): North River Press.
• Goldratt, E. M., Schragenheim, E. and Ptak, C. A. (2000). Necessary But Not Sufficient. Great Barrington (MA): North River Press.
• Seddon, J. (2003). Freedom from Command and Control. Buckingham: Vanguard Education.
• Bitner, M. J., Ostrom, A. L. and Morgan, F. N. (2008). Service blueprinting. California Management Review, 50(3), 66-94.
• Martin, K. and Osterling, M. (2013). Value Stream Mapping. New York: McGraw-Hill.
• Stickdorn, M., Hormess, M. E., Lawrence, A. and Schneider, J. (2018). This is Service Design Doing. Sebastopol (CA): O’Reilly.
• Flückiger, C. et al. (2018). The alliance in adult psychotherapy. Psychotherapy, 55(4), 316-340.
• Dell’Acqua, F. et al. (2023). Navigating the Jagged Technological Frontier. Harvard Business School, working paper 24-013.
• Bacelar-Silva, G. M. et al. (2022). Outcomes of managing healthcare services using the Theory of Constraints. Health Systems.
• Act to modernize legislative provisions as regards the protection of personal information (Law 25), S.Q. 2021, c. 25.